Shipping Policy

Shipping Policy

Effective: January 2021

Orders are governed by our Terms of Use.

Online orders will be confirmed and processed during business hours. Online orders placed between Monday thru Friday will be confirmed and processed within 48 hours. Orders placed after 12pm Friday will be processed and confirmed within the 48-hour period starting Monday.

Please note that holidays and weekends are not considered business days.

Online orders will receive confirmation via email after the order is placed. Please ensure that the email address you provide is correct.

Online orders that exceed $125.00 will include free shipping to addresses in Canada (excluding the Northwest Territories, Nunavut and Yukon). For orders under $75.00, or shipping to an address in the Northwest Territories, Nunavut or Yukon, the shipping rate will be calculated at checkout via the Canada Post live rate shipping cost. The shipping prices displayed are calculated by Canada Post and The Unrefined Olive is not able to change those rates. 

Currently, we do not ship outside of Canada.

Expected Delivery Dates:

Online orders will be delivered between 5-10 business days from the time of confirmation. You will receive a shipping confirmation email with a tracking number provided by Canada Post. Use this number to track your package and see the estimated delivery date.

If you choose to pick-up at either the Glebe store (151 A Second Ave) or the Kanata store (499 Terry Fox Drive), your order will be ready for pick-up once you receive your confirmation email stating that “Your order is ready to go”.